ROMA

Do's and Don'ts of Tile Care

Do's:

• Use tile cleaners specifically designed for your tile type.
• Always use clean materials like cloths, sponges, and wipes.
• Use fresh water for cleaning.
• Clean your tiles regularly to maintain their appearance.
• For glossy tiles, ensure all water is removed to prevent water spots.
• Clean grout regularly to prevent staining.
• Test new cleaning products on a small, hidden area before full application.
• Place furniture on plastic feet or remove it from wet tiles to prevent rust spots.

Don'ts:

• Don’t use harsh chemicals like bleach or Flash.
• Avoid using abrasive compounds for scratches.
• Don’t use acid washes, as they can damage tiles and chrome accessories.
• Don’t apply multiple layers of sealer on top of each other.
• Avoid using products like 'PINK STUFF' or 'SCRUB DADDY'.
• Don’t let harsh chemicals, heavily pigmented items (like red wine or curry), or general dirt sit on the tiles, as they can cause staining or damage over time.

- Free Delivery: Free delivery on all orders over £500.

- Shipping Costs:
- For orders under £500:
- Tiles: £50
- Other Products (e.g., panels): £30
- Samples: £5 flat fee

- Delivery Services:
- Tiles are shipped via a pallet company.
- Other products are shipped via Parcelforce.

- Order Tracking: A tracking link will be sent once your order is dispatched.

• Eligibility: Items can be returned within 30 days of delivery.

• Condition: Products must be unused, in original packaging, and in resalable condition.

• Process: Contact us to initiate a return. We will provide instructions on how to send your item back.

• Refunds: Refunds will be issued to your original payment method once the return is received and inspected.

• Exclusions: Custom orders and clearance items are non-returnable.